Welcome, Guest. Please Login or Register to join in. Resend Activation Email  |  Forgotten Password?
 


Reply
 
 
lozzi
PF Addict
 
Join Date: May 2006
Posts: 6,265


Bloody BT :@

Dec 5th, 2006, 18:22 PM   #1
 
OMG.... i just rang up bt to cancel my phone coz im moving...


they were great then they said oh you have a 12 month contract so u need to keep the service till March 07 so fair enough....

so i said well transfer it to my new address...

so she goes rigth an engineer will be wtih you on Tuesday ...... the 3rd of january


3rd of chuffin january?! what use is that to me..... they want me to be without phone/internet service until bloody january.... WHAT A JOKE :@


as you can imagine im not best impressed.....
 
 
Status: Offline
 
 
 
weestar21
Exiled
 
Join Date: Nov 2005
Location: gone with the wind
Posts: 2,288


Dec 5th, 2006, 18:32 PM   #2
 
i had the same problem hun when moving house, i was told the new line would be ready for us moving in and the broadband would be too, to this day they still havent disconnected the old number it took me 10 days after moving in to get the broadband back on and to top it all off they are trying to charge me 78 instalation fees

yes i told bt where to stick it and cancelld the whole lot

im now with orange and i only pay 19.99 and 11.00 line rental to bt
soooooooooo much cheaper and soooo much less hassle
and when i ring orange i speak to a uk call centre and not passed to india where they cant understand my broad scots accent

for orange
 
 
Status: Offline
 
 
 
LucyBee
PF Addict
 
Join Date: Jun 2005
Posts: 3,311


Dec 5th, 2006, 18:34 PM   #3
 
Oh Lozzi. I sympathise.
I've literally just slammed the phone down to the sodding Crap-phone Warehouse.
We have Talk Talk for our home phone. I've paid the bill on time for about a year now. I got home from work, picked up the phone to call OH and the line is barred. Apparently they didn't receive my cheque. No communication, nothing. Just barred my line so I can't call out!

I had to pay the bill again on my Switch card but it will take a minimum of 2 hours to clear the bar!

I kept saying 'I'm pregnant! I could go in to labour at any minute and I can't call my husband because you've barred my phone without any warning whatsoever' but it's like banging your head against a brick wall.

Bloody idiots the lot of 'em.
 
 

 
Status: Offline
 
 
 
lozzi
PF Addict
 
Join Date: May 2006
Posts: 6,265


Dec 5th, 2006, 18:35 PM   #4
 
lol i have to stick it out with bt for another 3 months unfortunatly

but as soon as that is done im going to ntl....

i was gonna get ntl straight away 3 for 30!!! but obviously i cant now im stuck wtih the other....

so i have to pay bout 25 for my broadband a month 42 for my sky... and about 30 for my phone line!! grrr



on the upnote they said theyll connect my phone and broadband for free atthe new house.....


even if it is 4 weeks away :@
 
 
Status: Offline
 
 
 
lozzi
PF Addict
 
Join Date: May 2006
Posts: 6,265


Dec 5th, 2006, 18:37 PM   #5
 
Quote:
Originally Posted by LucyBee
I kept saying 'I'm pregnant! I could go in to labour at any minute and I can't call my husband because you've barred my phone without any warning whatsoever' but it's like banging your head against a brick wall.

Bloody idiots the lot of 'em.


thats the line ive used!!!


"what bloody use is a phone line installedin january to me, i cud give birth at any moment how the heck am i supposed to ring the hospital..."


hahah


apparently i shud ring them *on what?* every week to try and get a cancellation...
 
 
Status: Offline
 
 
 
weestar21
Exiled
 
Join Date: Nov 2005
Location: gone with the wind
Posts: 2,288


Dec 5th, 2006, 18:37 PM   #6
 
your supposed to get free instalation anyway as your an existing customer

my contract didnt run out till may but i still cancelled it
you have the right to terminate it as yu havent signed anything!! i didnt sign anything i only gave a verbil agreement over the phone

after the hassle we had they had no choice but to terminate ours it was either that or they wouldnt be getting paid anyway
 
 
Status: Offline
 
 
 
lozzi
PF Addict
 
Join Date: May 2006
Posts: 6,265


Dec 5th, 2006, 18:40 PM   #7
 
Quote:
Originally Posted by weestar21
your supposed to get free instalation anyway as your an existing customer

my contract didnt run out till may but i still cancelled it
you have the right to terminate it as yu havent signed anything!! i didnt sign anything i only gave a verbil agreement over the phone

after the hassle we had they had no choice but to terminate ours it was either that or they wouldnt be getting paid anyway
they said i can cancel my phoneline, but i still had to pay my broadband as i was contracted until march.

but i cant use the broadband without the phone line....

clever bunch eh hha
 
 
Status: Offline
 
 
 
Becks&Riley
Exiled
 
Join Date: Sep 2006
Location: I WANT YOU TO DELETE MY ACCOUNT... SAFE
Posts: 2,464


Dec 5th, 2006, 19:02 PM   #8
 
grrr
I dont want all this hassle in march
so....
what happens if you've been with them more than a year do you have to wait for a whole near year to finish?
 
 
Status: Offline
 
 
 
lozzi
PF Addict
 
Join Date: May 2006
Posts: 6,265


Dec 5th, 2006, 19:20 PM   #9
 
Quote:
Originally Posted by Becks_again
grrr
I dont want all this hassle in march
so....
what happens if you've been with them more than a year do you have to wait for a whole near year to finish?
no....

ur usually tied to a 12 month contract.. u can cancel it at anypoint after that x
 
 
Status: Offline
 
 
 
Becks&Riley
Exiled
 
Join Date: Sep 2006
Location: I WANT YOU TO DELETE MY ACCOUNT... SAFE
Posts: 2,464


Dec 5th, 2006, 19:41 PM   #10
 
Thank god for that!!
 
 
Status: Offline
 
 
 
kirlykird
PF Addict
 
Join Date: Jun 2006
Location: South Oxfordshire
Posts: 5,639


Dec 5th, 2006, 20:36 PM   #11
 
told you I had probs with them!

Same as weestar, was all supposed to be ready but wasn't!
 
 
Status: Offline
 
 
 
weestar21
Exiled
 
Join Date: Nov 2005
Location: gone with the wind
Posts: 2,288


Dec 5th, 2006, 22:33 PM   #12
 
both my contracts were supposed to end in may and both were cancelled 4 weeks ago

tell them to stick it ang go with someone better who will do it faster and cheaper

at the end of the day they hate losing customers so they should try everything possible to keep you

good luck hun

p.s dont back down if they keep saying 'but you will have to pay shit' cancell the lot cos their is nothing they can do about it


xxxxxx
 
 
Status: Offline
 
 
 
Becks&Riley
Exiled
 
Join Date: Sep 2006
Location: I WANT YOU TO DELETE MY ACCOUNT... SAFE
Posts: 2,464


Dec 5th, 2006, 22:56 PM   #13
 
Quote:
Originally Posted by weestar21
both my contracts were supposed to end in may and both were cancelled 4 weeks ago

tell them to stick it ang go with someone better who will do it faster and cheaper

at the end of the day they hate losing customers so they should try everything possible to keep you

good luck hun

p.s dont back down if they keep saying 'but you will have to pay sh*t' cancell the lot cos their is nothing they can do about it


xxxxxx
omg i just read ur sig
adele was so tiny!!
 
 
Status: Offline
 
 
 
weestar21
Exiled
 
Join Date: Nov 2005
Location: gone with the wind
Posts: 2,288


Dec 5th, 2006, 23:05 PM   #14
 
yeah she was hun now the height of nonsense (sp)


p.s

all you need to change internet providers is your mac code from bt, ring them up and get them to give you it
they will give you a long speal but just tell them youve had enough and are changing both providers for your phone and internet and they will give you it
(its all we needed from bt to chnage over to orange)

if i can help in any other way just let me know
xxxxx
 
 
Status: Offline
 
 
 
lozzi
PF Addict
 
Join Date: May 2006
Posts: 6,265


Dec 6th, 2006, 11:38 AM   #15
 



i whinged enough ladies.....


there fittin my phone line next thursday!!!!



48 hours later they can switch on my broadband!!!!
 
 
Status: Offline
 
 
Reply

bloody

Thread Tools


Related Threads
Thread Forum
Bloody car! The Lounge
bloody A66 The Lounge
Bloody men! Third Trimester
Its bloody bfn again!!! Trying to Conceive
Bloody MIL!!!!!! Trying to Conceive
bloody o2!!!!!!!!!!!!!!!!!!!! The Lounge
bloody men Relationships
i cant bloody well believe it The Lounge